The volunteers
The volunteers are always smiling and helpful, but sometimes I wonder if there are too many of them, and if all of them actually are doing something useful. But you always feel welcome when they stand inside the venue, welcoming all with a nice "bon giorno!" and also a "ciao!" or "arrivederci!" when we leave. Most of them speak English, but not all of them, and I was very surprised when I met two volunteers who spoke Norwegian at the biathlon event.
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